Thursday, 21 September
Track 1: Reimagining Loyalty Strategy
Beyond Boundaries: What Can the Travel Industry Learn from Other Sectors?PANEL DISCUSSION
In this deep-dive panel discussion, attendees will learn how the most innovative travel marketers look beyond the industry to adopt innovative ideas and best practices from other sectors such as retail and financial services. Attendees will leave this discussion energized by the possibilities of stepping outside traditional loyalty boundaries.
Elevated Engagement: The Partnership-Driven Path to Enhanced Member Value & Stronger EconomicsFIRESIDE CHAT
Track 2: Reimagining Sustainable Loyalty
Beyond Greenwashing: How Can Loyalty Programs Develop Meaningful Sustainability Initiatives and Drive Member Engagement?ROUNDTABLE
Customers are demanding that brands incorporate sustainability initiatives into their everyday business operations, but how can program managers build relationships with these “green” customers? In this engaging discussion, attendees will learn how travel companies can leverage sustainability initiatives to drive member engagement.
Track 3: Reimagining Customer Engagement
Beyond Engagement: Can Legacy Loyalty Programs Overcome Customer Apathy?HYBRID KEYNOTE
Legacy loyalty programs have reached a crossroads in which they must evolve in order to drive new engagement and appeal to new members. In this keynote and discussion, attendees will learn about the key challenges facing legacy programs including program proliferation, eroding engagement, and redemption availability. Attendees will leave this discussion energized about reimagining their own legacy loyalty programs.
Next-Generation Customer EngagementPANEL DISCUSSION
Track 4: Reimagining Loyalty Tech
Beyond Technology Buzzwords: Will Practical New Solutions Drive Program Engagement and Growth?PANEL DISCUSSION
In this compelling discussion, attendees will learn how to separate the hype and buzz surrounding new technology solutions from practical uses of AI, machine learning, and other tech innovations that drive program engagement and business growth.
Track 5: Reimagining Loyalty Partnerships
Beyond Partnerships: Is It Time to Rethink Traditional Loyalty Partnerships?PANEL DISCUSSION
The old model of coalition loyalty programs may be extinct, but new models of “super-partnerships” are forming that bring likeminded brands together to reward and recognize their best customers. Attendees will leave this session excited to explore building such partnerships within their own organizations.