Wednesday, 5 June – Held at Bread Street Kitchen & Bar – The City
Tommy Danielsen
Founder, Loyalty Summit
Speaker Bio
Harald Deprosse
Partner, Envolved & Former Managing Director, Miles & More
Speaker Bio
Track 1: BEYOND TECHNOLOGY: Exploring the Future of Loyalty Solutions
Explore how emerging technologies are reshaping legacy programs and empowering the next generation of customer experiences. Join our industry trailblazers as they navigate the intersection of loyalty and emerging technology.
Dr. Nejib Ben-Khedher
Divisional SVP, Emirates Skywards
Speaker Bio
David Glantz
Director Business Development & Consulting, Loyalty Partner Solutions GmbH
Speaker Bio
Dr. Nejib Ben-Khedher
Divisional SVP, Emirates Skywards
Speaker Bio
Christopher Siegloch
Senior Director Loyalty Program & Services, Miles & More
Speaker Bio
Harald Deprosse
Partner, Envolved & Former Managing Director, Miles & More
Speaker Bio
Danielle Brown
CMO, Plusgrade
Speaker Bio
Thursday, 6 June – Held at Andaz London Liverpool Street
Harald Deprosse
Partner, Envolved & Former Managing Director, Miles & More
Speaker Bio
Track 2: BEYOND PROGRAMS: Navigating the Future of Customer Relationships
Embark on a transformative exploration of loyalty strategies that will evolve beyond traditional programs. Our roster of experts explores the intersection of loyalty with CRM and CX, unlocks the power of data to achieve frictionless customer journeys, and examines the partnership between marketing and revenue management.
Anthony Woodman
VP Flying Club & CRM Virgin Atlantic
Speaker Bio
Nik Laming
Founder and Director, Urban Leopard Ventures
Speaker Bio
Dr. Bahadir Durak
Senior Head Date Analytics & Loyalty Program, Pegasus Airlines
Speaker Bio
Elias Mandroukas
Deputy CCO Digital & Marketing Aegean
Speaker Bio
Gerald Schlögl
Managing Director, Miles & More
Speaker Bio
Harald Deprosse
Partner, Envolved & Former Managing Director, Miles & More
Speaker Bio
Andreas Koch
Former Executive with Lufthansa Miles & More
Speaker Bio
Gerald Schlögl
Managing Director, Miles & More
Speaker Bio
Cecilie Nybø Carlsen
VP Product & Customer Experience, Norwegian
Speaker Bio
May Haukedahl-Wilson
Chief Loyalty & Partnerships Officer, LoyaltyCo
Speaker Bio
Håvard Uglem Hovdahl
VP Loyalty, Strawberry
Speaker Bio
TRACK 3. BEYOND STATUS: Strengthening the Bonds with Best Customers
Elevate your loyalty game with exclusive strategies designed to go beyond traditional status-based programs. Uncover the secrets of cultivating lasting bonds, personalized experiences, and unparalleled service that will set your brand apart. Join us on a journey to strengthen the ties with top customers.
Matt Vincett
Chief Executive Officer, LifeMiles
Speaker Bio
Kristin Møllerplass
Business Developer Loyalty Program, OBOS
Speaker Bio
Matt Vincett
Chief Executive Officer, LifeMiles
Speaker Bio
Mark Potter
Managing Director, Etihad
Speaker Bio
Cheney D’Sylva
Senior Director Partnerships, Consumer Operations EMEA, Marriott International
Speaker Bio
Harald Deprosse
Partner, Envolved & Former Managing Director, Miles & More
Speaker Bio
Ben Lipsey
SVP Customer Loyalty, Head of Flying Blue, Air France-KLM
Speaker Bio
Phil Gunter
CCO, Loyalty Status Co.
Speaker Bio
Ben Lipsey
SVP Customer Loyalty, Head of Flying Blue, Air France-KLM
Speaker Bio
Pekka Antila
Head of Loyalty, Finnair
Speaker Bio
Tina Fisher
VP, Global Marketing Shared Services, EMEAA at InterContinental Hotels Group (IHG®)
Speaker Bio
TRACK 4. BEYOND TRANSACTIONS: Discovering the Future of Customer Engagement
Immerse your brand in the future of customer engagement strategies that transcend mere transactions to create memorable and lasting connections with frequent travelers. Delve into innovative approaches that redefine the customer journey, ensuring a seamless and delightful experience at every travel touchpoint.
Andreas Koch
Former Executive with Lufthansa Miles & More
Speaker Bio
Camilo Courtenay
Global Loyalty Lead at Avolta (Dufry, Hudson, Autogrill, HMSHost)
Speaker Bio
Iain Pringle
Managing Partner, New World Loyalty
Speaker Bio
Joel Hanley
Director Loyalty, Mastercard
Speaker Bio
Simon Tavernier
Founder & CEO, Stampix
Speaker Bio
Charlie Hills
CLMP, Managing Director and Head of Strategy at Mando-Connect
Speaker Bio
Sascha Coccorullo
Director Strategy, New Business Development & Research, ADAC
Speaker Bio
Harald Deprosse
Partner, Envolved & Former Managing Director, Miles & More
Speaker Bio