"Loyalty Leader Insights"

Webcast Series brought to you by Loyalty Summit


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Upcoming Webcasts:

Tuesday, May 26th 2020
“What can airlines do with loyalty data?”

Loyalty Summit

The Loyalty Summit brings together high-powered industry executives and influential loyalty leaders from around the globe to network and discuss ideas, strategies, solutions, and opportunities.

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Most Recent Episodes

Episode 6 – Loyalty Leader Insights

“Managing Loyalty Across Industries – Why Travel Loyalty is Different”

with you host Iain Pringle, Loyalty & Partnership Expert, Former Head of Strategy – Avios
Adam Posner, CEO – The Point of Loyalty & Author of For Love or Money research
Rob MacLean, Director, CEO and Founder – Points International


Past Episodes:

Episode 5 – “Reinventing Loyalty Programs” – A Fireside Chat With:

  • David Canty – Partner, New World Loyalty & Former VP Global Loyalty, IHG
  • Phil Gunter – Founder & Partner – New World Loyalty


Episode 4 – “Balancing Member Value vs Program Profits”

  • Hubert Frach – Former VP of Marketing, Lufthansa and Divisional SVP Commercial Operations, Emirates
  • Nik Laming- Former head of loyalty Cebu Pacific Air and SVP Aimia Asia Pacific

Episode 3 – “Managing Loyalty Redemptions, Engagement & Liability”

  • Len Llaguno – Founder & Managing Partner, KYROS Insights
  • Jonathan Silver – CEO at Engage
  • James Curry – Head of Product Design, Loyalty at Emirates

Episode 2 – “The Role of Loyalty in Coronavirus Recovery”

  • Simon Scholte – Program Director, Flying Blue, Air France KLM
  • Joe DeNardi – Managing Director, Stifel

Episode 1 – “The Importance of Loyalty in a Time of Crisis”

  • Dave Canty, Partner, New World Loyalty & Former VP Global Loyalty, IHG 
  • Mark Ross-Smith, Airline Loyalty & Data Expert, Former Head of Loyalty, Malaysia Airlines

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