What can the travel and retail industries can learn from each other? A lot By Rick Ferguson Artists, athletes, and software engineers all describe the state of “flow” they enter while performing: That nearly meditative state in which all extraneous distraction is shut out. For the solitary … [Read more...] about The Art of Loyalty Marketing Flow
By Rick Ferguson My wife and I were married at the 21c Museum Hotel in Cincinnati, OH. As this wasn’t the first rodeo for either of us, we were both set on an untraditional wedding. The 21c offered the perfect venue for the untraditional: A boutique hotel in a great downtown space filled with an … [Read more...] about Is Disloyalty the new loyalty?