Loyalty Summit London 2022

Join us on September 22, 2022 as Loyalty Summit returns to London. Hear the latest insights from industry leaders at this powerhouse single-day event.

Tickets

Earlybird Sale!

Schedule

07:30 | Registration, breakfast, and networking

08:30 | Welcome remarks and presentations by our sponsors

David Feldman, Loyalty Summit Chair

09:00 | Intro 2022 Loyalty Summit – Loyalty State of Play

Where does the loyalty industry stand today and what direction are programs heading now?

Moderated by David Feldman, Loyalty Summit Chair

• Brian Sumers, Editor-at-Large, Skift
• Iain Pringle, Managing Partner, New World Loyalty

9:15 | Engaging the Next Generation of Elite Loyalty Members

The “Great Reset” means that programs need to nurture an entirely new generation of elite loyalty members. How do we identify, attract, and cater to our emerging new elite base?

Moderated by Nik Laming, Director, Urban Leopard Ventures

• Mark Ross Smith, CEO & Co-Founder, Status Match
• Denis Hure, CEO, Reward the World

10:00 | Fireside Chat – TBD

10:20 | Coffee & Tea break

10:50 | Shifting Gears – Pivoting Strategy to Adapt to the New Realities of Business Travel

Travel loyalty programs are having to adapt to a new customer base as business recovery merges with pent-up leisure demand and “old” travelers haven’t simply returned to their 2019 routines.

Moderated by Harald Deprosse, Partner – Envolved & Former Managing Director, Miles & More

• Christopher Siegloch, Senior Director Loyalty Program Development & Service, Miles & More GmbH
• Ben Lipsey, SVP Customer Loyalty, Head of Flying Blue, Air France-KLM
• James Curry, Vice President, Product and Member Engagement, Emirates Skywards

11:40 | Fireside Chat – TBD

12:00 | Lunch and networking

13:30 | Commercial Realities – Strategies to Turn the CFO into a Loyalty Champion

With the profitability of travel loyalty programs front and center – how can programs forge a closer relationship with finance and revenue-management? How can programs work with the CFO to drive commercial goals rather than being seen as a marketing cost?

14:20 | Fireside Chat – TBD

14:40 | Afternoon Tea break

15:05 | EXECUTIVE INTERVIEW: Customers, Changes & Challenges Post-Crisis

With crisis comes opportunity! How are leading program executives thinking through the new opportunities and challenges that programs need to manage with travel bouncing back?

Moderated by Brian Sumers, Editor-at-Large, Skift

16:15 | Smart Data – Partnerships, Privacy, & Priorities

Partners can bring new capabilities to programs and open up accrual and redemptions opportunities for members. How can programs maximise the value of partnerships to improve programs while also balancing consumer and regulatory concerns around data privacy?

Moderated by Bob Behrens, Former VP of Loyalty, Marriott

• Piotr Kozlowski, Vice President Consulting, Loyalty Solutions, Comarch
• Len Covello, CTO, Engage People
• Teresa Comparato, Group Manager CRM Strategy & Relationship, Euroconsumers

17:15 | Closing remarks

Host: David Feldman, Loyalty Summit Chair

17:30 | Event Concludes

Speakers

…with more coming soon.

Venue

Thank you to our Sponsors!