Join us on September 22, 2022 as Loyalty Summit returns to London. Hear the latest insights from industry leaders at this powerhouse single-day event.
07:30 | Registration, breakfast, and networking
08:30 | Welcome remarks and presentations by our sponsors
David Feldman, Loyalty Summit Chair
09:00 | Intro 2022 Loyalty Summit – Loyalty State of Play
Where does the loyalty industry stand today and what direction are programs heading now?
Moderated by David Feldman, Loyalty Summit Chair
- Brian Sumers, Editor-at-Large, Skift
- Iain Pringle, Managing Partner, New World Loyalty
9:15 | Engaging the Next Generation of Elite Loyalty Members
The “Great Reset” means that programs need to nurture an entirely new generation of elite loyalty members. How do we identify, attract, and cater to our emerging new elite base?
Moderated by Nik Laming, Director, Urban Leopard Ventures
- Mark Ross Smith, CEO & Co-Founder, Status Match
- Denis Hure, CEO, Reward the World
10:00 | Fireside Chat – TBD
10:20 | Coffee & Tea break
10:50 | Shifting Gears – Pivoting Strategy to Adapt to the New Realities of Business Travel
Travel loyalty programs are having to adapt to a new customer base as business recovery merges with pent-up leisure demand and “old” travelers haven’t simply returned to their 2019 routines.
Moderated by Harald Deprosse, Partner – Envolved & Former Managing Director, Miles & More
- Christopher Siegloch, Senior Director Loyalty Program Development & Service, Miles & More GmbH
- Ben Lipsey, SVP Customer Loyalty, Head of Flying Blue, Air France-KLM
- James Curry, Vice President, Product and Member Engagement, Emirates Skywards
11:40 | Fireside Chat – TBD
12:00 | Lunch and networking
13:30 | Commercial Realities – Strategies to Turn the CFO into a Loyalty Champion
With the profitability of travel loyalty programs front and center – how can programs forge a closer relationship with finance and revenue-management? How can programs work with the CFO to drive commercial goals rather than being seen as a marketing cost?
14:20 | Fireside Chat – TBD
14:40 | Afternoon Tea break
15:05 | EXECUTIVE INTERVIEW: Customers, Changes & Challenges Post-Crisis
With crisis comes opportunity! How are leading program executives thinking through the new opportunities and challenges that programs need to manage with travel bouncing back?
Moderated by Brian Sumers, Editor-at-Large, Skift
16:15 | Smart Data – Partnerships, Privacy, & Priorities
Partners can bring new capabilities to programs and open up accrual and redemptions opportunities for members. How can programs maximise the value of partnerships to improve programs while also balancing consumer and regulatory concerns around data privacy?
Moderated by Bob Behrens, Former VP of Loyalty, Marriott
- Piotr Kozlowski, Vice President Consulting, Loyalty Solutions, Comarch
- Len Covello, CTO, Engage People
- Teresa Comparato, Group Manager CRM Strategy & Relationship, Euroconsumers
17:15 | Closing remarks
Host: David Feldman, Loyalty Summit Chair
17:30 | Event Concludes
Loyalty Summit Chair
Senior Director Loyalty Program Development & Service, Miles & More GmbH
President, MileagePlus, Vice President – Marketing & Loyalty, United Airlines
Partner – Envolved & Former Managing Director, Miles & More
Travel Editor, CBS News – Owner & CEO of Peter Greenberg Worldwide
SVP Customer Loyalty, Head of Flying Blue, Air France-KLM
United Airlines Managing Director, MileagePlus Premier Programs
Moderator and Former VP of Loyalty at Marriott
Vice President, Product and Member Engagement, Emirates Skywards
CEO and Founder, Points
Business Developer Loyalty Program, OBOS
Senior Director of Data and Analytics, McDonald’s
Loyalty & Partnership Expert; Former Head of Strategy, Avios
Director Digital and Loyalty, Aegean Airlines
Vice President Consulting, Loyalty Solutions, Comarch
Chief Technology Officer, Engage
Founder & Partner – New World Loyalty
CEO, Reward the World
Director, Urban Leopard Loyalty – Ventures
Group Manager CRM Strategy & Relationship, Euroconsumers
Head of Loyalty at Bilt Technologies
Head of Travel Products, Collinson
…with more coming soon.
Loyalty Summit London will take place at The May Fair hotel. This is one of the flagship properties of Radisson Hotels and is centrally located near Hyde Park, Buckingham Palace, and the Soho nightlife.
Loyalty Summit attendees can enjoy a specially discounted rate of £295 per night (double occupancy is £315) inclusive of breakfast, Wi-Fi, and VAT. Please use this link to book – https://www.themayfairhotel.co.uk/ft-events-llc-may-fair