Benjamin is founder of 3 Letter Code Consulting a boutique consultancy specializing in airports and central infrastructures challenges. He looks back to more than 10 years in aviation and loyalty business. Previously, he was Vice President Retail & Properties at Fraport AG where he developed a digital airport ecosystem, laying the foundation for a new CRM approach. During his tenure at Miles & More, Europe’s foremost frequent flyer program, Benjamin pioneered in various roles innovative CRM and loyalty models and gained profound insights into the travel retail sector. His career began at a business consultancy focused on international restructuring projects across Europe, where his passion for travel was sparked by frequent business trips.