Why attend?

Founded in 2018, the Loyalty Summit has become the most anticipated loyalty conference of the year. The event is conversational in nature and steers away from traditional PowerPoint presentations. The program includes airline and hotel loyalty panels, fireside chats with industry executives, and time for networking, along with extraordinary networking opportunities.

Where Loyalty Leaders Meet

The Loyalty Summit is where loyalty leaders across the world meet to network and discuss technology solutions, issues and opportunities facing loyalty programs.

The event is conversational in nature and maintains a focus on strategic executive discussions. The sessions are moderated by executives, also leaders of their respective programs, who challenge the panelists on the issues and opportunities facing loyalty programs today.

As technology and solutions continue to evolve, the Loyalty Summit offers the stage to selected business innovators who share their opinions on the outlook for the loyalty industry and highlight some of the new solutions available to drive our industry forward.

The Sessions

 

Loyalty Summit panels discuss strategic topics, such as:

 

  • Airline Loyalty
    • Customer experience vs. the quest for maximizing profits.

    • Are Frequent Flyer Programs still relevant?
  • Hotel Loyalty
    • The world of mega programs, mergers and re-branding: how does it impact our business and the customers loyalty?
    • Striking the balance: rewarding top guests or all guests?
  • The verticals
    • Financial, cruises and ride-share: how do they all fit in and how to make the programs valuable.
    • Non-Airline/Hotel Loyalty Panel: Can other programs achieve the success of Airline/Hotel Loyalty Programs?
  • New technology
    • Big Data. Data driven decision making, data protection: how to do it right. With today’s mega programs with 100M+ members comes great responsibilities. How to successfully balance costs, innovation, and customer satisfaction and protection.
    • The future of artificial intelligence, 3D and behavior technology.

The Speakers

 

The Loyalty Summit brings together high-powered industry executives and influential loyalty leaders from around the globe to network and discuss technology solutions, issues and opportunities.

Current and previous speakers include:

  • Luc Bondar, Vice President, Loyalty, United Airlines.
  • Bridget Blaise-Shamai, President of the AAdvantage Program and Vice-President of Customer Loyalty and Insights, American Airlines.
  • Bob Crandall, Former President and Chairman, American Airlines.
  • Tom O’Toole, Senior Advisor, McKinsey & Company, and Former SVP, Chief Marketing Officer and President, MileagePlus.
  • Gerald Schlögl, Director, Miles & More Program, Lufthansa Group.
  • Frederic Kahane, VP Customer Loyalty, KLM-Air France.
  • Kristin Møllerplass, Head of Loyalty and Engagement, Norwegian.
  • Victoria White, Head of Loyalty Strategy, Virgin Atlantic.
  • Jonathan Nouri, Global Head, Hilton Honors.
  • Bob Behrens, Former Vice President, Loyalty Marketing, Marriott Rewards.
  • Isabelle Birem, SVP Loyalty, Le Club Accor.
  • Efrem Berman, Vice President, Global Loyalty, Radisson Hotel Group.
  • Andrew Watson, Vice President Loyalty, Digital and Partnerships – Europe, Marriott International.
  • Teresa Comparato, Senior Director and Head of Loyalty, Radisson Hotel Group.
  • Mignon Buckingham, Corporate Strategy & Development Officer, Collinson.
  • Rob MacLean, CEO and Founder, Points International.

Two Locations

The Loyalty Summit takes place every year in London and New York City.

New York City

The Loyalty Summit will take place on June 4, 2020, at the Conrad New York Downtown. Check out the speaker roster and the event agenda.

London

The Loyalty Summit will take place in London on September 17, 2020.

The Opportunities

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Meet and mingle

Meet and mingle with decision makers and program leaders of Europe’s largest programs.

Learn

Learn about current trends, future opportunities, and developments according to Europe’s loyalty leaders in our panels.

Supplier/partner sessions

Learn about industry innovations from our supplier/partner sessions.

Network

Network with other loyalty professionals.

If you want to build relationships with travel program leaders like airlines and hotels, learn more about travel industry loyalty program trends, challenges, or case studies, the Loyalty Summit is for you!

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