Loyalty Summit NYC Schedule

June 6, 2019 | Sofitel New York

 

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07:30 AM

Registration and breakfast

08:45

Welcome remarks and presentation

David Feldman, Loyalty Summit Chair, Airline & Hotel Loyalty Expert.

09:00

Hotel Loyalty Leaders Panel: Mega programs, mergers and re-branding: how do they impact our business and customer loyalty?

Moderated by Bob Behrens, former VP Loyalty Marketing, Marriott Rewards

  • Eleni Bastas Tikkanen, Senior Director, Leading Hotels of the World
  • Allyson Burns, Vice President, Loyalty Member Experience, Marriott International
  • David Canty, Founder & Principal, Gen-Z Loyalty
  • Jonathan Nouri, Global Head, Hilton Honors
  • Efrem Berman, VP, Global Loyalty, Radisson Hotel Group

10:00

Fireside Chat: How to Heat Up Your Loyalty Program with Ancillaries

Nearly half of travelers said it is important hotel loyalty programs offer the option to redeem points for ancillary products like food, local experiences, car rentals, upgrades, and event tickets. Additionally 60% of travelers are interested in earning or redeeming loyalty points for room service.

Do not miss the 10am Fireside Chat with iSeatz’s Chief Revenue Officer, Bryan Estep. He will discuss recent trends in loyalty and ancillaries from some of the largest hotel brands in the world including Wyndham’s recent microburn integration with Viator.

10:25

Coffee & Tea break

10:55

Non-Airline/Hotel Loyalty Panel: Standing on their own feet and how to get there

Moderated by Jeff Foland, President & CEO, The Parking Spot

  • David Canty, Founder & Principal, Gen-Z Loyalty
  • Joe DeNardi, Managing Director, Stifel
  • John Kryczka, Managing Director, PwC
  • Don Sheluga, Vice President, Product & Strategy, Augeo FI

12:00

Lunch and networking

01:30 PM

Airline Loyalty Leaders Panel: Profits vs. customer loyalty - friends or foes?

 Moderated by Rob MacLean, CEO and Founder, Points International

  • Kristin Møllerplass, Head of Loyalty, Norwegian
  • Luc Bondar, Vice President Loyalty, United Airlines
  • Corbitt Burns, Director, Loyalty, Partnerships and Payment Products, Southwest Airlines
  • Mark Ross-Smith, former Head of Loyalty, Malaysia Airlines Enrich

02:30 PM

Fireside chat

Adara Carolyn Corda, Chief Marketing Officer, ADARA, Inc.

02:50 PM

Coffee & Tea break

03:30 PM

New Tech Panel: Meet the future of artificial intelligence, 3D, tools and behavior technology

Moderated by Thom Kozik, Chief Commercial Officer, Loyyal

  • Edward Pizzarello, COO, RMR Capital
  • Edmundas Balcikonis, CEO, Eddy Travels
  • Chad Swarthout, CEO, Alectrona

04:10 PM

Fireside chat

Rachel Bicking, Chief Data and Analytics Officer, Affinion Group

04:30 PM

Coffee & Tea break

04:40 PM

Big Data and Privacy Panel: Data driven decision making in the age of mega programs - how to successfully balance costs, innovation, customer satisfaction and protection

Moderated by David FeldmanAirline & Hotel Loyalty Expert

  • Rachel Bicking, Chief Data and Analytics Officer, Affinion Group
  • Albert Lee, CTO, Odyssey Logistics & Technology Corporation
  • Riccardo Masucci, Global Director of Privacy Policy, Intel Corporation
  • Mark Ross-Smith, former Head of Loyalty, Malaysia Airlines Enrich

05:30 PM

Closing remarks

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