Loyalty Summit NYC Schedule

June 6, 2019 | Sofitel New York


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07:30 AM

Registration and breakfast


Welcome remarks and presentation

David Feldman, Loyalty Summit Chair, Airline & Hotel Loyalty Expert.


Hotel Loyalty Leaders Panel: Mega programs, mergers and re-branding: how do they impact our business and customer loyalty?

Moderated by Bob Behrens, former VP Loyalty Marketing, Marriott Rewards

  • Eleni Bastas Tikkanen, Senior Director, Leading Hotels of the World
  • Jonathan Nouri, Global Head, Hilton Honors
  • Efrem Berman, VP, Global Loyalty, Radisson Hotel Group


Fireside chat



Coffee & Tea break


New Tech Panel: Meet the future of artificial intelligence, 3D, tools and behavior technology

Moderated by Frederic Roeder, Managing Director, Consumer Choice Center

  • Maria SemykozEMEA Lead, Organisational Agility & Transformation, Gallup
  • David WintersteinCo-Founder & CEO, Velocia
  • Edmundas BalcikonisCEO, Eddy Travels
  • Chad Swarthout, CEO, Alectrona


Fireside chat

Len Covello, Chief Technology Officer, Engage People Inc.


Lunch and networking

01:30 PM

Airline Loyalty Leaders Panel: Profits vs. customer loyalty - friends or foes?

Moderated by Jeff Foland, President & CEO, The Parking Spot

  • Kristin Møllerplass, Head of Loyalty, Norwegian
  • Luc Bondar, Vice President Loyalty, United Airlines
  • Corbitt Burns, Director, Loyalty, Partnerships and Payment Products, Southwest Airlines
  • Mark Nasr, Vice President, Loyalty & eCommerce, Air Canada


Fireside chat

Adara Carolyn Corda, Chief Marketing Officer, ADARA, Inc.


Coffee & Tea break

Indulge in chocolate tasting, courtesy of Hotel Chocolat.


Non-Airline/Hotel Loyalty Panel: Standing on their own feet and how to get there

Moderated by Rob MacLean, CEO and Founder, Points International

  • David Canty, Founder & Principal, Gen-Z Loyalty
  • Don Sheluga, Vice President, Product & Strategy, Augeo FI


Fireside chat



Coffee & Tea break


Big Data and Privacy Panel: Data driven decision making in the age of mega programs - how to successfully balance costs, innovation, customer satisfaction and protection

Moderated by David FeldmanAirline & Hotel Loyalty Expert

  • Riccardo Masucci, Global Director of Privacy Policy, Intel Corporation
  • Albert Lee, CTO, Odyssey Logistics & Technology Corporation


Closing remarks

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