07:30 | Registration and breakfast
08:30 | Welcome remarks
David Feldman, Loyalty Summit Chair, Airline & Hotel Loyalty Expert
09:00 | NextGen Loyalty – What we have learned and how Loyalty is evolving
Where does the loyalty industry stand today; where were we heading pre-2020; and what direction are programs heading now?
Moderated by Peter Greenberg, Travel Editor, CBS News – Owner & CEO of Peter Greenberg Worldwide
- Matt Vincett, Chief Executive Officer, LifeMiles
- Matt Vaccarella, Senior Director, Loyalty Strategy, Radisson Hotels Americas
- Jamie Russo, VP Loyalty Programs and Customer Engagement, Choice Hotels
- Mark Nasr, SVP Marketing, Products and eCommerce, Air Canada, President, Aeroplan
- Nikhil Takalkar, Vice President, Loyalty Program & Operations, Marriott
- Jennifer Chick, Global Head, Hilton Honors & Customer Engagement, Hilton
10:15 | Fireside chat – How to Benjamin Button your Loyalty Program
Moderated by David Feldman, Loyalty Summit Chair, Airline & Hotel Loyalty Expert
- Scott Hinshaw, Sr Director, Loyalty Product Consulting, IBS Software
10:35 | Coffee & Tea break
11:00 | Using Compelling Content to tell your Brand Story
Many travel companies are too offer-based. How to incorporate ways to monetize the value of your member base through partnerships.
Moderated by Nik Laming, Independent Consultant, Urban Leopard Ventures
- Indiana Crilley, Senior Director of Loyalty, Brightline Trains
- Patrick Young, Senior Vice President, Business Development, Arrivia
- David Slavick, Co-Founder and Partner, Ascendant Loyalty Marketing
- Gabi Kool, Chief Commercial Officer, Loylogic
11:40 | Fireside chat
Moderated by David Feldman, Loyalty Summit Chair, Airline & Hotel Loyalty Expert
- Len Covello, Chief Technology Officer, Engage
12:00 | Lunch and networking
1:30 | Hard Reset, A Year On
Lessons learned from rolling out the brand new Aeroplan
Moderated by David Feldman, Loyalty Summit Chair, Airline & Hotel Loyalty Expert
- Mark Nasr, SVP Marketing, Products and eCommerce, Air Canada, President, Aeroplan
- Scott O’Leary, Managing Director, Loyalty Planning/Development, Air Canada
- Derek Whitworth, Senior Director, Loyalty Products, Air Canada
2:30 | Fireside chat – Accelerating Revenue for Travel Brands and their Bank Partners
Moderated by David Feldman, Loyalty Summit Chair, Airline & Hotel Loyalty Expert
- Sasha Trifunac, VP Travel and Entertainment Industry Partnerships, Cardlytics
2:50 | Coffee & Tea break
3:10 | Big Data and AI in Loyalty Marketing
Learn how to streamline and personalize communications and offers based on real-time data insights across all marketing channels.
Moderated by Michael Schutzbank, Fmr Director of Customer Loyalty & Lounges, Skyteam
- Erin Murray, Vice President, Marketing, Points International
- Brendan Shaw, SVP, Advisory, Kognitiv
- Efrem Berman, Head of Customer Engagement, Stitch Fix
- Bryan London, Regional Vice President, Travel & Hospitality, Salesforce
- Piotr Kozlowski, Vice President Consulting, Services Sector, Airline/Travel Loyalty, Comarch
4:00 | Fireside chat – The Changing Face of Loyalty
Moderated by David Feldman, Loyalty Summit Chair, Airline & Hotel Loyalty Expert
- Tommy Langhauser, Director, Loyalty & Customer Intelligence, Frontier
4:40 | NextGen Loyalty Fintech
Loyalty in the Age of Innovation: how Programs, Partners and Coalitions are evolving – and where they are heading next.
Moderated by David Rabkin, Advisor, Growth Stories; Former EVP/GM, American Express
- Valeria Yglesias, Chief Commercial Officer, LifeMiles
- Ed Pizzarello, Chief Operating Officer, RMR Capital
- Tina Moore, Senior Director, Loyalty and Partnerships, Bilt Rewards
- Craig Snodgrass, Chief Data Officer, Cardlytics
- Len Covello, Chief Technology Officer, Engage
5:30 | Closing remarks
6:00 | Loyalty Leaders Party
7:30 | Event Concludes
Speakers
David Feldman
Loyalty Summit Chair
Peter Greenberg
Travel Editor, CBS News – Owner & CEO of Peter Greenberg Worldwide
David Rabkin
Former VP, American Express
Mark Nasr
SVP Marketing, Products and eCommerce, President, Aeroplan
Scott O’Leary
Managing Director, Loyalty Planning/Development – Air Canada
Derek Whitworth
Senior Director, Loyalty Products – Air Canada
Jennifer Chick
Global Head, Hilton Honors & Customer Engagement, Hilton
Bryan London
Regional Vice President, Travel & Hospitality, Salesforce
Nikhil Takalkar
Vice President, Loyalty Program & Operations, Marriott
Matt Vincett
Chief Executive Officer, LifeMiles
Erin Murray
Vice President, Marketing, Points International
Jonathan Silver
CEO, Engage People
Brendan Shaw
SVP, Advisory, Kognitiv
Michael Schutzbank
Former Director of Loyalty, SkyTeam
Valeria Yglesias
Chief Commercial Officer, LifeMiles
Efrem Berman
Head of Customer Engagement, Stitch Fix
Tina Moore
Sr. Director, Loyalty & Partnerships at Bilt Rewards
Tommy Langhauser
Senior Manager, Loyalty & Co-Brand – Frontier
Scott Hinshaw
Sr. Director – Product Consulting, Loyalty at IBS Software
Gabi Kool
Chief Commercial Officer, Loylogic
Matt Vaccarella
Senior Director, Loyalty Strategy – Radisson Hotels Americas
Rob MacLean
CEO and Founder, Points International
Jamie Russo
VP of Loyalty Programs and Customer Engagement, Choice Hotels
Craig Snodgrass
Chief Data Officer, Cardlytics
Len Covello
Chief Technology Officer, Engage
Indiana Crilley
Senior Director of Loyalty, Brightline Trains
Patrick Young
Senior Vice President, Business Development, Arrivia
Sasha Trifunac
VP Travel and Entertainment Industry Partnerships, Cardlytics
Nik Laming
Director, Urban Leopard Loyalty – Ventures
Venue – Capital Hilton
Brought to you by Hilton Honors
Hilton Honors is the Official Hotel and Venue Partner of the Loyalty Summit Americas