With over two dozen speakers planned in 2023, you’ll be sure to learn something new at Loyalty Summit Americas. The brightest minds in loyalty will be speaking on topics like sustainability, big data, and elite status — to name a few. Watch this space as we confirm more sessions for two days of exciting discussion. We are planning a variety of presentations plus additional time for networking and entertainment breaks.
Wednesday, June 14, 2023
2:30 PM
The District Winery
Welcome to Loyalty Summit Americas
3:00 PM
The District Winery
Sustainability: Go Beyond Happiness in Travel to Generate Advocacy and Positive ROI
Panel Conversation
How to build deeper emotional loyalty with members beyond 10 years of carbon offset. Travel Loyalty can be a game changer in how society perceives and rewards travel companies. Moderated by Mauro Oretti.
3:50 PM
The District Winery
Travel vs. Retail: What are the best practices, misconceptions and key learnings that impact future profitable growth
Hybrid Keynote
Customer Experience, Personalization, Digital Engagement, Analytics, Credit Relationships – Retail loyalty programs face unique challenges in absence of aspirational free travel advantages that airline and hotel programs offer. What can travel programs learn from retail loyalty tips and tricks to achieve even stronger affinity and capacity optimization? Moderated by David Slavick.
4:30 PM
The District Winery
Topic to Be AnnouncedIn-Depth Workshops
5:30 PM
The District Winery
The Loyalty Leaders Party
Join us for an evening of great food, drinks, networking, and entertainment!
Thursday, June 15, 2023
8:30 AM
The District Winery
Welcome
8:45 AM
The District Winery
Loyalty State of Play
9:15 AM
The District Winery
Are We Lost in the Big Data Jungle?
Panel Conversation
Big Data promised to tell us everything we need to know about customers. But is it a help or hindrance when it comes to building and nurturing relationships with members? What’s missing from Big Data that programs need to deepen member engagement? Moderated by Bob Behrens.
10:10 AM
The District Winery
Topic to Be AnnouncedFireside Chat
10:30 AM
The District Winery
Coffee & Tea Break
10:50 AM
The District Winery
Is It Time to Get Back to Being Loyal to Customers?
Panel Conversation
From points devaluations to reductions in benefits to lack of recognition. Are large programs taking members for granted, and forgetting that loyalty is all about customer emotions and attitude. And if large programs are taking members for granted – are they leaving money on the table? Moderated by Mark Ross-Smith.
11:40 AM
The District Winery
Topic to Be Announced
In-Depth Workshops
12:30 PM
The District Winery
Lunch, Networking, & Entertainment
2:00 PM
The District Winery
Topic to Be Announced
Hybrid Keynote
2:40 PM
The District Winery
Topic to Be Announced
Fireside Chat
3:00 PM
The District Winery
Getting Gen Z Loyalty Right: A Digital Generation Wants Human Interaction
Panel Conversation
For all the conventional wisdom of generational differences from Boomers to Gen X to Millenials to Gen Z, what does Gen Z really want? Having grown up in a digital worldd, does Gen Z actually value physical interactions, and how should loyalty managers adapt strategies to improve engagement? Moderated by Dave Canty.
3:40 PM
The District Winery
Coffee & Tea Break
4:00 PM
The District Winery
Topic to Be Announced
Fireside Chat
4:20 PM
The District Winery
Reaching Your Customers on Their Terms – What Does Success Look Like in Your Email Program?
Panel Conversation
Is the email channel still productive for your business? For some customers mobile communications may be preferred, and yet email remains a powerful medium that has potential to drive your business metrics at an even stronger return on investment. Email is not easy but if done right the results can be both dramatic and sustaining. Moderated by David Feldman.
5:00 PM
The District Winery
Topic to Be Announced
Fireside Chat
5:30 PM
The District Winery
Event Wrap-Up
Agenda Key
Panel Conversations
One moderator and three panelists engage in lively debate.
One moderator and three panelists engage in lively debate.
Hybrid Keynotes
After a short presentation, an industry leader continues the conversation with a moderator.
After a short presentation, an industry leader continues the conversation with a moderator.
Fireside Chat
We only have two. These are the big events that make Loyalty Summit worth attending!
We only have two. These are the big events that make Loyalty Summit worth attending!
Deep Dive Workshops
These presentations allow our sponsors to demonstrate new products or services.
These presentations allow our sponsors to demonstrate new products or services.
Networking
Time set aside to meet new partners and grow existing relationships.
Time set aside to meet new partners and grow existing relationships.