Loyalty Summit

Where Loyalty Leaders Meet

LOYALTY REIMAGINED IS MORE THAN A CONFERENCE THEME—IT’S AN IMPERATIVE.

In today’s era of digital revolution, government regulation, and customer apathy, it’s more important than ever to reimagine customer loyalty from the ground up.

The Loyalty Summit London is an intimate, one-day, travel loyalty conference and networking event in which senior-level marketers from across the UK and the EU will explore and debate the upcoming revolution in traditional travel loyalty programs—a reimagination of loyalty marketing required to overcome customer apathy and create new opportunities for customer engagement and business success.

This year’s Summit theme of Reimagining Loyalty is expressed in our five conference tracks:

Track 1: Reimagining Loyalty Strategy
Explore innovative approaches that will shape the future of customer loyalty.

Track 2: Reimagining Sustainable Loyalty
Learn about eco-conscious initiatives that foster lasting customer connections.

Track 3: Reimagining Customer Engagement
Envision personalized, immersive experiences that drive customer advocacy.

Track 4: Reimagining Loyalty Technology
Debate practical uses of the disruptive technologies reshaping customer loyalty.

Track 5: Reimagining Loyalty Partnerships
Unlock the full potential of strategic alliances and loyalty collaborations.

Join us at Loyalty Summit at the Hyatt Regency Blackfriars for a day of senior-level discussions and networking. We look forward to seeing you there!

Knowledge Center

The latest thought leadership from Loyalty Summit and our partners.

Is Disloyalty the new loyalty?

By Rick Ferguson My wife and I were married at the 21c Museum Hotel in Cincinnati, OH. As this wasn’t the first rodeo for either of us, we were both set on an untraditional wedding. The 21c offered the perfect venue for the untraditional: A boutique hotel in a great downtown space filled with an […]

Walking the Loyalty Tightrope

How do you reimagine your loyalty strategy without breaking the bank? By shifting the paradigm. On 21 September, a selection of the best minds in loyalty will gather at the Hyatt Regency London Blackfriars for Loyalty Summit London, an intimate one-day conference centered on the theme of “Loyalty Reimagined.” In advance of the event, Loyalty […]

You Say You Want a Revolution

How the Beatles can help you reimagine customer loyalty On 21 September, the best minds in loyalty will gather at the Hyatt Regency London Blackfriars for Loyalty Summit London, an intimate one-day conference centered on the theme of “Loyalty Reimagined.” In advance of the event, Loyalty Summit VP of Marketing Rick Ferguson will be queuing up the […]

The Loyalty Summit is where loyalty leaders across the world meet to network and discuss technology solutions, issues and opportunities facing loyalty programs. This event is truly the "safe space" for the travel loyalty community. Now more than ever, we all need to discuss and develop plans to implement effective programs in 2023 and beyond.

Past Speakers

Bob Crandall

Bob Crandall

Former President and Chairman, American Airlines

Hal Brierley

Hal Brierley

Former Chief Executive Officer, The Brierley Group LLC

Mark Nasr

Mark Nasr

Senior Vice President Marketing, eCommerce & Products, Air Canada

Jennifer Chick

Jennifer Chick

Global Head, Hilton Honors & Customer Engagement, Hilton

David Rabkinn

David Rabkin

Executive Vice President, Head of Business Cards & Payments, Capital One

Valeria Yglesias

Valeria Yglesias

Chief Commercial Officer, LifeMiles

Corbitt Burns

Corbitt Burns

Senior Director, Loyalty & Ancillary Products, Southwest Airlines

Mignon Buckingham

Mignon Buckingham

Chief Executive Officer, Airport Dimensions